At Precision Cooking, we want to ensure our customers have a positive experience when purchasing from us. Below are some frequently asked questions regarding our shipping and return policies.
Shipping Policy:
Q: What is your shipping policy?
A: We offer free standard shipping to all our customers within Australia. We aim to ship your order within three business days from the date of purchase. You will receive an email confirmation once your order is shipped from our warehouse, which will be sent to the email address you provided during checkout.
Q: How long will it take for my order to arrive?
A: Delivery times will vary depending on the location of the delivery address, and we cannot guarantee delivery times. Usually, you will receive your order within seven business days from when the product has dispatched, but this may vary if you are in Western Australia or a remote area. Please note that delivery times may be affected by unforeseen circumstances such as inclement weather, carrier delays, or other factors outside of our control.
Estimated Delivery Time
| Country | Handling Time | Transit Time |
| Australia | 1-3 Days (Mon - Fri) | 1-7 Days (Mon - Fri) |
Order Cut Off Time: 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Q: Do you offer international shipping?
A: Yes, we do offer international shipping and will be happy to provide you with an updated shipping price quote upon request. Please note that due to the wide range of product dimensions, shipping costs may vary.
Q: Are your products certified for use in other countries?
A: Our products are designed and certified for use in the Australian market, meeting the electrical safety standards set by the Australian authorities. We do not guarantee that our products are certified for use in other countries, and we advise that you confirm compatibility with your local electrical safety standards before placing an order.
Q: What happens if I enter the wrong shipping address?
A: Please make sure that the shipping address you enter is accurate, as it is the responsibility of the buyer to ensure this information is correct. We do our best to speed up processing and shipping time, but there is only a small window to correct an incorrect shipping address. If you believe you have entered an incorrect shipping address, please contact us immediately at sales@precisioncooking.com.au.
Return and Refund Policy:
Q: What is your return policy?
A: We offer a 30-day return policy. If you decide to return an item within 30 days of receipt, please email us at sales@precisioncooking.com.au with your order number and we will provide detailed instructions on the next steps.
Q: Who is responsible for return shipping costs?
A: If you're returning an item due to a change of mind, you will be responsible for the return shipping costs. Also, for a refund to be processed, the item(s) must arrive back at our distribution centre in "Like New" condition, with all original packaging and accessories.
Q: What happens if the item is damaged or defective?
A: If an item is damaged or defective, please make note of it when signing for delivery and send photos to sales@precisioncooking.com.au on the day of delivery. We will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Q: Are there any items that are ineligible for return?
A: Certified pre-owned or used products are ineligible for return. Orders purchased for temporary or one-time use, such as trade shows or conferences, are also not eligible for return.
Q: How are refunds processed?
A: We issue refunds to the original payment method used to place the order. Refunds are processed within 7-10 business days of receiving and inspecting the returned product(s). The refund amount will be the purchase price of the product(s), minus any shipping and handling fees, if applicable.
Q: Can I cancel my order?
A: If you need to cancel an order, please contact us immediately to avoid return shipping fees. Orders cancelled before shipment will receive a full refund