At Precision Cooking, we offer free standard shipping to all our customers within Australia. We believe in keeping things simple and transparent, without any fine print or extra charges. Please refer to our Returns Policy page for more information on our returns policy.
Order Processing
After you place an order, we will send you an email confirmation and pre-authorise your credit card. We will check the availability of the item(s) you ordered and if it's in stock, we'll get to work on preparing your order for shipment within three business days. If your item(s) is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to discuss a plan.
Shipping Confirmation and Delivery
Assuming the item you ordered is in stock, we will process the charges to your credit card and aim to ship your order within three business days from the date of purchase. You will receive an email confirmation once your order is shipped, which will be sent to the email address you provided during checkout.
If you do not receive a shipping confirmation email from us within four business days of your order, please do not hesitate to reach out to us at sales@precisioncooking.com.au, and we'll investigate and update you on the status of your order.
Delivery times will vary depending on the location of the delivery address, and we cannot guarantee delivery times. Usually, you will receive your order within seven business days from when the product has dispatched, but this may vary if you are in Western Australia or a remote area. Please note that delivery times may be affected by unforeseen circumstances such as inclement weather, carrier delays, or other factors outside of our control.
Estimated Delivery Time
| Country | Handling Time | Transit Time |
| Australia | 1-3 Days (Mon - Fri) | 1-7 Days (Mon - Fri) |
Order Cut Off Time: 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
International Orders:
Please note that our products are designed and certified for use in the Australian market, meeting the electrical safety standards set by the Australian authorities. We do not guarantee that our products are certified for use in other countries, and we advise that you confirm compatibility with your local electrical safety standards before placing an order.
We do offer international shipping and will be happy to provide you with an updated shipping price quote upon request. Please note that due to the wide range of product dimensions, shipping costs may vary.
If you agree to the shipping quote provided, we will prepare your order and request payment through our highly secure online payment gateway.
Wrong Address Disclaimer
Please make sure that the shipping address you enter is accurate, as it is the responsibility of the buyer to ensure this information is correct. We do our best to speed up processing and shipping time, but there is only a small window to correct an incorrect shipping address. If you believe you have entered an incorrect shipping address, please contact us immediately at sales@precisioncooking.com.au.
Damaged Products
If your order arrives damaged, please check the packaging when it's delivered and take note of any damage before signing for it. If you accept the delivery and find damage later, take photos of the damaged packaging or products and send your claim and photos to sales@precisioncooking.com.au.
Phone: 1300 263 817
Email: sales@precisioncooking.com.au
Post: 45 Oliver Street, Heathcote NSW 2233